Payment Policy

Please take a moment to review how payments work before placing an order with us. By purchasing from Bimrose, you're agreeing to the terms below. Bimrose runs on Shopify Payments for all transactions.

Payment Options

We accept all major credit and debit cards, the leading digital wallets, and Shop Pay Installments on eligible orders. What you see at checkout can vary slightly depending on your location, device, and order total.

Accepted worldwide: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal. Shop Pay Installments is also available, interest-free on eligible orders, with longer-term financing options shown at checkout where applicable.

Important: Bimrose never stores your card details on our own servers. All payment processing runs through Shopify Payments on PCI DSS Level 1 certified infrastructure — the highest level of card security available.

How Payments Are Processed

Every transaction on Bimrose.com is handled by Shopify Payments, the same platform used by hundreds of thousands of stores worldwide. Card data flows through Shopify's underlying processing infrastructure, all certified to PCI DSS Level 1 standards.

Your full card number and CVV never touch our servers. Every payment travels over a TLS-encrypted connection, and 3D Secure verification (Verified by Visa, Mastercard SecureCode) is applied automatically wherever your card issuer supports it.

When You're Charged, and in What Currency

Your card is authorized and charged the moment you place your order — not when it ships. That means the charge shows up on your statement right away, and if you cancel before your order ships, we begin the refund process immediately.

All prices on Bimrose.com are shown and charged in US Dollars (USD). If your card is issued in a different currency, your bank handles the conversion using their own exchange rate, and may apply a foreign transaction fee (typically 1–3%, depending on your card issuer). Bimrose does not receive any portion of that fee.

Shop Pay Installments

For bigger orders, Shop Pay Installments lets you split your payment into 4 interest-free installments every two weeks — just select Shop Pay at checkout. Larger orders may also qualify for longer-term monthly financing, with rates and terms shown up front before you commit.

Note: Shop Pay Installments is operated by Affirm, not Bimrose, and their terms govern the financing itself. The standard 4-payment plan generally has no impact on your credit score; longer-term financing may involve a soft credit check and interest, both disclosed clearly at checkout.

If Your Payment Is Declined

A declined payment means your order wasn't placed and nothing was charged. Common causes include:

A billing address that doesn't match your bank's records
Insufficient funds or available credit
An incorrect CVV
Incomplete 3D Secure verification
An expired card
Your bank flagging the purchase as unusual — often the case for first-time international orders

If you notice a pending charge after a declined order, that's just a temporary authorization hold, which your bank typically releases within 1–7 business days. Bimrose never actually receives those funds.

Having trouble completing a payment? Email us at support@bimrose.com and we'll help you figure out what's going on.

Taxes

Sales tax is calculated at checkout based on where your order is shipping, and only applied in regions where Bimrose has a tax obligation. Shopify calculates and displays the applicable rate before you complete your purchase.

International orders don't include US sales tax, but may be subject to customs duties or import taxes on arrival — these are the customer's responsibility. See our Shipping & Delivery Policy for more on international charges.

Fraud Screening

Every order runs through automated fraud screening as part of Shopify Payments, purely to protect both you and us. Most orders clear instantly. Occasionally, one gets flagged for manual review — if that happens, we'll email you for additional verification — or it may be declined automatically if it's flagged as high risk.

Orders are most often held when the billing and shipping addresses don't match, when a first-time customer places an unusually large order, or when the purchase pattern looks atypical. A quick reply confirming your order details usually resolves this within a business day.

We reserve the right to decline or cancel any order we believe may be fraudulent. If a declined order was already charged, that charge is refunded immediately.

Refunds

Refund eligibility follows our Refund & Return Policy. Once a refund is approved, we process it within 3 business days, back to your original payment method. Your bank may take another 5–10 business days to post it to your account.

If you paid using Shop Pay Installments, your refund is first applied to any remaining installments, then to payments already made. If the full amount was already paid off, the refund goes directly back to your card or bank account.

Chargebacks

Don't recognize a charge, or have a concern about a payment? Please reach out to us before filing a chargeback — we can usually resolve payment issues faster, and more completely, than a bank dispute process allows.

Charges from Bimrose appear on your statement as "BIMROSE" or "SP * BIMROSE." A surprising number of unrecognized charges turn out to be a purchase made by someone else in the household, or simply a forgotten order.

To resolve any concern, email support@bimrose.com with your order number and a short description of the issue — we typically respond within one business day. If we're not able to resolve it together, you still have the full right to dispute the charge with your bank. That said, chargebacks filed without contacting us first can take 30–90 days to resolve, and may result in us declining future orders from that account.