Privacy policy

 

At Bimrose, we know a privacy policy isn't the most exciting page on the site — but it matters, and we want you to actually understand what happens with your information when you shop with us. Here's the full picture.

1. What Information We Collect

We collect information in two ways: what you give us directly, and what's gathered automatically as you browse.

Information you provide to us: - Name, email address, and phone number - Billing and shipping addresses - Payment details (handled entirely by our payment processor — we never store your full card number) - Order and purchase history - Anything you send us via email, our contact form, or customer support - Preferences you set when creating an account or signing up for emails

Information collected automatically: - IP address, device type, and browser information - Pages viewed, links clicked, and time spent browsing - Referring site or search term that led you to Bimrose.com - Approximate location (derived from IP address) - Cookie and session data (see Section 4 below)

2. How We Use This Information

We use your information to run the store and, where you've agreed to it, to keep you posted on what's new. Specifically, we use it to:

  • Process, pack, and ship your orders
  • Send order confirmations, shipping notifications, and other transactional messages
  • Respond to questions and provide customer support
  • Send marketing emails about new arrivals, restocks, or promotions — only if you've opted in
  • Understand how people shop with us so we can improve the site and our product range
  • Flag and prevent fraudulent orders or misuse of the site
  • Meet our legal, tax, and accounting obligations

3. When We Share Your Information

We don't sell or rent your personal information to anyone, full stop. We do share it in a few limited situations:

  • With service providers who help us run the business — payment processors, shipping carriers, email platforms, and website analytics tools. Each of these only receives what they need to do their job, and they're bound to keep it confidential.
  • In a business transition — if Bimrose is ever acquired, merged, or sells its assets, customer information may transfer as part of that deal. We'd notify you by email if this happens.
  • When legally required — if we're compelled by law, court order, or government request, or if disclosure is necessary to protect the rights, safety, or property of Bimrose or our customers.

4. Cookies

Cookies help our site function and help us understand how it's being used. We use a few categories:

  • Necessary cookies — keep your cart, login, and checkout working properly
  • Analytics cookies — show us aggregate patterns in how visitors use the site
  • Marketing cookies — help us show relevant ads and measure their performance
  • Preference cookies — remember settings like currency or previously viewed items

Most browsers let you block or delete cookies. If you do, some parts of Bimrose.com — like your cart — may not work as expected.

5. How Long We Keep Your Data

We hold on to your information only as long as it's actually needed. Order and payment records are generally kept for up to seven years to meet accounting and tax requirements; after that, they're deleted or anonymized. Account and marketing data is kept until you ask us to remove it or close your account.

6. Keeping Your Data Secure

We use SSL encryption across the site and rely on PCI-DSS compliant payment processors to handle all transactions, so your card details never touch our own servers. That said, no online system is ever 100% risk-free. If you ever suspect something's wrong with your account, email us right away at support@bimrose.com.

7. Your Privacy Rights

Depending on where you live, you may be entitled to:

  • Access — a copy of the personal data we hold about you
  • Correction — fix any information that's inaccurate or incomplete
  • Deletion — request we erase your data, where we're not legally required to keep it
  • Restriction — ask us to limit how we use your information
  • Portability — receive your data in a portable, commonly used format
  • Objection — opt out of your data being used for marketing
  • Withdrawal of consent — where we rely on your consent, you can take it back at any time

To act on any of these, email support@bimrose.com. We aim to respond within 30 days.

8. California Residents (CCPA)

If you live in California, you have the right to know what personal information we collect and how it's used, to request its deletion, and to opt out of any sale of personal information. Bimrose does not sell personal information to third parties. To make a request under the CCPA, contact us at support@bimrose.com.

9. Children's Privacy

While Bimrose sells products for kids, our website itself is intended for use by adults, and we don't knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal data, please contact us at support@bimrose.com and we'll remove it promptly.

10. Links to Other Websites

Our site may link out to third-party websites for your convenience. We aren't responsible for the content or privacy practices of those sites, so it's worth checking their own policies before sharing any information.

11. International Visitors

Bimrose.com is available to customers around the world. If you're browsing or ordering from outside the country where our servers and systems are based, your information may be processed in a different country than the one you're in. By using our site, you agree to this transfer of information as part of how we operate an international store.

12. Updates to This Policy

We may revise this Privacy Policy from time to time as our practices or legal obligations change. Any update will be posted here with a new effective date, and continuing to use Bimrose.com after a change means you accept the revised policy.

13. Get in Touch

Questions about this policy or how your data is handled? We're happy to help.

Bimrose Email: support@bimrose.com Website: Bimrose.com