Shipping policy

Here's everything you need to know about how your order gets to you. By placing an order with Bimrose, you're agreeing to the details below.

1. Where We Ship

We ship worldwide. Every available shipping method — along with its cost — is shown at checkout before you pay, so there's nothing to guess and nothing hidden.

2. Shipping Methods, Rates & Transit Times

Shipping Method	Cost	Transit Time
Standard Shipping	FREE	8–15 business days (Mon–Fri)
Expedited Shipping	$39.95	2–8 business days (Mon–Fri)

Keep in mind: transit time only covers how long your package is in the carrier's hands after it leaves our facility. It doesn't include the time we spend preparing your order — see below for that.

3. Order Cutoff & Handling Time

Order cutoff: 7:00 PM EST (GMT-05:00). Orders placed after this time begin processing the next business day.
Handling time: 2–4 business days (Mon–Fri). During this window, we verify and confirm your order, quality-check and prepare your items, then pack and dispatch your shipment.

4. Estimated Delivery Time

Your total delivery estimate is:

Handling time (2–4 business days) + Transit time (based on the shipping method you choose)

So, for example, choosing Standard Shipping puts your total estimated delivery at roughly 10–19 business days from when you place your order.

5. International Orders & Customs

We ship globally — including to the US, Pakistan, and everywhere in between. Depending on your destination, your order may be subject to:

Customs inspections
Import duties or taxes
Other fees set by your country's customs authority

These charges are outside our control and are the customer's responsibility if they apply. We'd recommend checking your local import regulations before ordering internationally. If you're unsure what to expect, email us at support@bimrose.com and we'll help however we can.

6. Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number you can use on the carrier's site. Tracking info can take up to 24 hours to activate after dispatch, so don't worry if it's not live right away.

7. Delays

Sometimes things run late — customs holds, carrier backlogs, weather, and other factors outside our control can all play a part. If your order is delayed, we'll reach out with an updated estimate and any tracking updates we have. If your delivery is significantly overdue, contact us and we'll look into it on your behalf.

8. Lost or Missing Packages

If tracking says "delivered" but your package hasn't shown up, start by checking with neighbors or your building's front desk/mailroom, then give it 24–48 hours, since carriers occasionally mark packages as delivered a bit early. If it's still nowhere to be found after that, email support@bimrose.com within 7 days of the delivery date on file, and we'll open an investigation with the carrier.

9. Shipping Address Errors

Please double-check your shipping address before checking out. Bimrose isn't responsible for orders sent to an address that was entered incorrectly. If you catch a mistake right after ordering, email us immediately at support@bimrose.com — we'll do what we can to fix it before your order ships. Once it's dispatched, we're unable to redirect it.