Refund policy

We want every hat you buy from Bimrose to fit right and feel right. If it doesn't, we're happy to help — here's how our 30-day return and exchange policy works for new, unused items.

1. Return Window: 30 Days

You have 30 days from the date your order is delivered to request a return. To qualify, the item needs to be:

Unworn, unwashed, and free of any signs of use
Still attached to its original tags
In its original packaging (box, dust bag, or wrapping, where one was included)
In condition to be resold as new

If a hat shows signs of wear, has been reshaped, is missing its tags or packaging, or otherwise isn't in resellable shape, we may not be able to accept it back. Bimrose reserves the right to decline returns that don't meet these conditions.

2. Exchanges: 30 Days

Need a different size or color? We offer exchanges within the same 30-day window.

The item must be unused, with tags and original packaging intact
Once your returned item arrives and passes inspection, we'll ship your replacement, subject to availability
If the size or color you want is out of stock, we'll offer you store credit or a refund instead

3. Refunds: Processed Within 3 Business Days

After we receive and inspect your return:

You'll get an email letting you know whether it's approved
Approved refunds are processed within 3 business days
Refunds go back to your original payment method
It may take a few extra days for your bank or card provider to show the refund on your statement
Original shipping costs aren't refundable, unless the return is because of an error on our part or a defective item

4. Returning Your Item

You're responsible for arranging and paying for return shipping, unless your order arrived damaged, defective, or incorrect. A few tips:

Ship with a trackable, insured method if possible
Hold on to your receipt and tracking number until the return is fully processed

Bimrose isn't able to take responsibility for return packages that are lost or damaged on their way back to us.

5. Damaged or Defective Items

If your hat arrives damaged or defective, let us know within 30 days of delivery, along with photos of the item and its packaging. Once we confirm the issue:

We'll cover the cost of return shipping
You can choose either a replacement (subject to availability) or a full refund

6. No Restocking Fees

We never charge a restocking fee — the refund or exchange you're owed is the one you get, no deductions.

7. What Can't Be Returned

A few exceptions to the policy above:

Items marked as final sale or purchased during a clearance event
Gift cards
Items that have been worn, washed, or altered from their original condition
Requests made more than 30 days after delivery

8. Starting a Return or Exchange

To kick off a return or exchange, email our team with:

Your order number
Which item(s) you'd like to return or exchange
The reason for the request
Photos, if the item is damaged or defective

Email: support@bimrose.com

We'll get back to you within 1–2 business days with next steps. Please hold off on mailing anything back until you've heard from us — items sent in without prior confirmation may not be accepted.